Entrepreneurial Project Manager and Client Relations professional with a proven track record of launching innovative digital platforms and fostering strong client relationships. Leverages a unique blend of e-commerce, project lifecycle management, and global client engagement expertise to drive growth and operational excellence. Adept at navigating complex technical and business landscapes to deliver high-impact solutions and exceed strategic objectives.
→
Summary
Led the full lifecycle development and launch of Ghana's first online auction platform, Yendiano.com, driving innovation in e-commerce and digital market expansion.
Highlights
Pioneered the launch of Yendiano.com, establishing Ghana's first online auction platform and expanding digital market access.
Managed end-to-end project lifecycle, encompassing planning, estimation, tracking, and forecasting for platform development and deployment.
Directed cross-functional teams, coordinating project administration, change management, and issue resolution to ensure timely delivery of features.
Orchestrated resource and vendor management, optimizing external partnerships and technical decision-making for efficient project execution.
Facilitated clear communication between business stakeholders and technical leads, ensuring alignment on deliverables and timelines.
Independent Researcher
→
Summary
Conducted in-depth auto-ethnographic research on West African Migrants in Europe, contributing to academic understanding of migration studies.
Highlights
Undertook extensive independent research to author an auto-ethnography focusing on West African migrants in Europe.
Applied advanced research methodologies, including desk research and ethnographic fieldwork planning, to gather comprehensive data.
Analyzed complex socio-cultural dynamics and migration narratives, contributing original insights to the field of anthropology.
Managed research timelines and intellectual development independently, demonstrating strong self-direction and academic rigor.
→
Summary
Spearheaded the creation and launch of Erasdomus.com, a student accommodation website, serving as the primary liaison for university and student organization partnerships.
Highlights
Executed comprehensive project management from conceptualization to the successful launch of a dedicated student accommodation website.
Cultivated and maintained strategic liaisons with universities and student organizations to introduce and promote the platform.
Administered and maintained the website, ensuring optimal functionality and user experience for students seeking accommodation.
Managed stakeholder communications and requirements, translating business needs into actionable development plans.
Account Manager (Part-Time)
→
Summary
Managed key client relationships and ensured successful service delivery for a moving services company, acting as the primary point of contact for customer needs.
Highlights
Served as the primary point of contact, cultivating long-term relationships with key accounts and executive sponsors.
Provided comprehensive customer support via email, phone, online presentations, and in-person meetings, ensuring high satisfaction.
Ensured timely and successful delivery of moving solutions, consistently meeting diverse customer needs and objectives.
Communicated progress of monthly/quarterly initiatives to internal and external stakeholders, maintaining transparency and alignment.
Monitored and analyzed customer usage patterns to identify opportunities for service improvement and client retention.
Account Manager (Part-Time)
→
Summary
Managed key client relationships and ensured successful service delivery for a moving services company, acting as the primary point of contact for customer needs.
Highlights
Served as the primary point of contact, cultivating long-term relationships with key accounts and executive sponsors.
Provided comprehensive customer support via email, phone, online presentations, and in-person meetings, ensuring high satisfaction.
Ensured timely and successful delivery of moving solutions, consistently meeting diverse customer needs and objectives.
Communicated progress of monthly/quarterly initiatives to internal and external stakeholders, maintaining transparency and alignment.
Monitored and analyzed customer usage patterns to identify opportunities for service improvement and client retention.
Account Manager (Part-Time)
→
Summary
Managed key client relationships and ensured successful service delivery for a moving services company, acting as the primary point of contact for customer needs.
Highlights
Served as the primary point of contact, cultivating long-term relationships with key accounts and executive sponsors.
Provided comprehensive customer support via email, phone, online presentations, and in-person meetings, ensuring high satisfaction.
Ensured timely and successful delivery of moving solutions, consistently meeting diverse customer needs and objectives.
Communicated progress of monthly/quarterly initiatives to internal and external stakeholders, maintaining transparency and alignment.
Monitored and analyzed customer usage patterns to identify opportunities for service improvement and client retention.
Travel Agency Clerk (Part-Time)
→
Summary
Managed comprehensive travel services, including global airline ticket sales and package holiday administration, for a leading travel agency.
Highlights
Managed and supervised itinerary administration and accounting, ensuring accuracy for all travel bookings.
Facilitated worldwide airline ticket sales and package holiday bookings, supporting diverse client travel needs.
Maintained meticulous records and financial accounts for all transactions, ensuring operational efficiency.
Provided comprehensive administrative support within the office, contributing to smooth daily operations.
Hotel Sales and Marketing Intern
→
Summary
Supported sales and marketing initiatives for a luxury hotel, focusing on database management, guest satisfaction analysis, and promotional material development.
Highlights
Renewed and updated promotional databases, enhancing outreach capabilities and targeting for marketing campaigns.
Conducted Guest-Satisfaction Survey Analysis, providing insights to improve guest experience and service delivery.
Prepared comprehensive materials for hotel sales trips and developed event proposals, supporting business development efforts.
Managed room tracking and updated property management systems (PMS), contributing to efficient room allocation and inventory control.
English Student Assistant (Part-time)
→
Summary
Provided academic support to students at NHTV University of Applied Science, specializing in essay correction and English language instruction.
Highlights
Corrected student essays, providing detailed feedback to enhance academic writing and improve language proficiency.
Delivered English language lessons, supporting students in developing their communication skills for academic and professional contexts.
Contributed to student success by offering personalized guidance and clarifying complex linguistic concepts.
Tour Manager/National Service Personnel
→
Summary
Organized and managed incentive and package tours for corporate clients to major tourist attractions across Ghana, ensuring seamless travel experiences.
Highlights
Orchestrated end-to-end planning and execution of incentive and package tours for corporate organizations.
Managed logistics, itineraries, and vendor relationships to ensure high-quality and memorable tourist experiences.
Coordinated with major tourist attractions in Ghana, securing optimal arrangements for corporate groups.
Ensured exceptional client satisfaction by delivering well-organized and culturally enriching tour programs.
Office Assistant/Tour Guide
→
Summary
Provided essential office support and guided tours for clients, managing ticketing and reservations for a travel agency.
Highlights
Conducted engaging and informative guided tours for clients based on specified itineraries.
Managed all aspects of ticketing and reservation processes, optimizing booking efficiency and client satisfaction.
Performed diverse office administrative tasks, contributing to the smooth daily operation of the travel agency.
First Aider
→
Summary
Provided critical first aid services and support as a certified First Aider for the Ghana Red Cross Society.
Highlights
Administered immediate first aid in various settings, ensuring rapid response to emergencies.
Participated in community health and safety initiatives, promoting awareness and preparedness.
Collaborated with diverse teams to support humanitarian efforts and provide essential medical assistance.
English Instructor (Volunteer)
→
Summary
Volunteered as an English Instructor, providing language education and support to diverse learners.
Highlights
Delivered engaging English language lessons to individuals and groups, enhancing communication skills.
Developed customized learning materials to meet the specific needs of students.
Facilitated interactive learning environments, fostering confidence and fluency in English.
Volunteer for Hand Disabled Children on Tour
→
Summary
Supported and facilitated tours for hand-disabled children, ensuring inclusive and enriching experiences.
Highlights
Provided compassionate support and assistance to hand-disabled children during organized tours.
Ensured accessibility and comfort for all participants, adapting activities as needed.
Contributed to creating memorable and positive experiences for children with special needs.
Public Relations Officer
→
Summary
Managed public relations and communications for the Student and Youth Travel Organization, Ghana Chapter.
Highlights
Developed and disseminated public relations materials to promote youth travel initiatives.
Managed external communications, enhancing the organization's visibility and reputation.
Engaged with stakeholders and the media to advocate for student and youth travel opportunities.
→
PhD Candidate
Anthropology of Sports and Migration of African Footballers
Courses
Desk Research
Ethnographic Fieldwork Planning
Migration Studies
Cultural Anthropology
→
Master of Science (Triple Master Degree)
European Master in Tourism Management
Courses
Tourism Management
Strategic Planning in Tourism
Sustainable Tourism Development
→
Master of Science
European Master in Tourism Management
Courses
Tourism Management
Destination Marketing
Tourism Economics
→
Master of Science
European Master in Tourism Management
Courses
Tourism Research Methods
Cultural Tourism
Tourism Policy and Planning
→
BBA in Tourism Management
International Tourism Management and Consultancy
Courses
Tourism Marketing
Hospitality Management
Consultancy Skills
Business Administration
→
Higher National Diploma
Travel and Tourism
Courses
Tour Guiding
Ground Handling
Travel Agency Operations
Tourism Principles
Published by
Academic Research
Summary
Research exploring environmental management practices within specialized accommodation facilities, specifically focusing on a case study in Slovenia.
Published by
Academic Research
Summary
Analysis of the perception and image of Malta as a tourist destination across different generations of Dutch travelers.
Published by
Academic Research
Summary
A case study investigating the impact and effectiveness of advertising strategies within the hotel industry, specifically at Elmina Beach Resort.
Issued By
Hotel, Catering & Tourism Management Institute (HOTCATT)
Project Planning, Project Administration, Change Management, Release Planning, Resource Management, Vendor Management, Stakeholder Communication, Project Lifecycle Management.
Account Management, Client Relationship Management, Customer Support, Sales Forecasting, Key Account Metrics, Business Development, Solution Delivery, Customer Satisfaction.
Webmaster, Web Administration, Website Development, E-commerce Platforms, Content Management.
SPSS, NVivo (Intermediate), OPERA Property Management System, Microsoft Office Suite, Data Tracking, Guest-Satisfaction Survey Analysis.
Digital Marketing, Brand Promotion, Public Relations, Organizational Communication, Presentation Skills, Market Research.
Ethnographic Research, Qualitative Research, Academic Writing, Data Collection, Academic Instruction, Auto-ethnography.
Tour Management, Hotel Operations, Ticketing & Reservations, Event Planning, Guest Relations, Package Tour Organization, Ground Handling.
Adobe Acrobat, Coral Draw, Virtual DJ, Traktor DJ.